Privacy Policy
Neurohealth Associates, PC d/b/a Neurohealth
Effective Date: March 1, 2026 Last Updated: March 1, 2026
1. Introduction
This Privacy Policy describes how Neurohealth Associates, PC, doing business as Neurohealth ("we," "us," or "our"), collects, uses, and protects your personal information when you visit our website, book a consultation, use our services, or communicate with us. By using our website or services, you agree to the practices described in this Privacy Policy.
Neurohealth is located at 2805 Butterfield Rd, Suite 100, Oak Brook, IL 60523. You can reach us at 630-716-9149 or [email protected].
2. Information We Collect
We may collect the following types of personal information:
Information you provide directly: Your name, email address, phone number, date of birth, mailing address, insurance information, and any health-related information you voluntarily share when completing intake forms, booking consultations, or communicating with our office.
Information collected automatically: When you visit our website, we may collect your IP address, browser type, device type, pages visited, and referring URL through standard web analytics.
Information from third parties: We may receive your contact information if you submit an inquiry through a third-party directory, referral source, or advertising platform.
3. How We Use Your Information
We use the information we collect for the following purposes:
To schedule and confirm appointments and consultations
To send appointment reminders and office notifications via text message, email, or phone
To provide neurofeedback and related wellness services
To process payments and manage billing
To communicate with you about your care and our services
To respond to your questions and requests
To comply with legal and regulatory obligations
To improve our website and services
4. SMS/Text Messaging Program
Program Name: Neurohealth SMS Notifications
What we send: If you opt in to receive text messages from Neurohealth, we may send you appointment confirmations, appointment reminders, rescheduling notifications, pre-visit preparation instructions, and general office announcements related to your care at our center.
How you opt in: You may opt in to our SMS program by actively checking the SMS consent checkbox on our website booking form, completing a paper or electronic intake form that includes SMS consent, or verbally requesting text message communications during a phone call or office visit. Your consent to receive text messages is entirely voluntary. Providing your phone number and consenting to SMS is not required to book an appointment or receive services from Neurohealth.
Message frequency: Message frequency varies based on your appointment schedule. You may receive up to 8 messages per month.
Message and data rates: Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
How to opt out: You can cancel the SMS service at any time. Just text "STOP" to the short code or phone number from which you received messages. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
How to get help: If you are experiencing issues with the messaging program, you can reply with the keyword "HELP" for more assistance, or you can get help directly at [email protected] or 630-716-9149.
Carriers are not liable for delayed or undelivered messages.
5. No Sharing of Mobile Information
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. How We Share Your Information
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
Service providers: We may share information with trusted service providers who assist us in operating our business, such as appointment scheduling platforms, payment processors, and IT support providers. These providers are contractually required to protect your information and use it only for the services they provide to us.
Legal requirements: We may disclose your information when required by law, regulation, legal process, or governmental request.
With your consent: We may share your information with third parties when you have given us explicit consent to do so.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
7. HIPAA Notice Regarding Text Messages
Neurohealth is committed to protecting your health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws.
Important notice about SMS: Standard SMS and MMS text messages are not encrypted and are not a fully secure or confidential method of communication. There is a risk that text messages may be intercepted by, or accessible to, unauthorized third parties, including wireless carriers and other intermediaries.
What we will never include in text messages: Neurohealth will never include Protected Health Information (PHI) in text messages. This means we will never send your diagnosis, treatment details, neurofeedback session results, clinical records, test results, medications, or billing details via text message.
What our text messages may include: Our text messages are limited to appointment date and time confirmations, appointment reminders, rescheduling notifications, general pre-visit instructions (such as "please arrive 10 minutes early"), and general office announcements.
Your rights: You have the right to request that we communicate with you through an alternative method or at an alternative location. If you prefer not to receive text messages, you may opt out at any time by texting STOP, or by contacting our office to request an alternative communication method.
For complete information about how we protect your health information, please request a copy of our HIPAA Notice of Privacy Practices by contacting our office at 630-716-9149 or [email protected].
8. How We Protect Your Information
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, use, alteration, or disclosure. These safeguards include:
Secure, encrypted connections (SSL/TLS) on our website
Access controls limiting who can view your information
Staff training on privacy and data protection practices
Secure storage of electronic and paper records
While we take reasonable measures to protect your information, no method of transmission over the internet or method of electronic storage is completely secure. We cannot guarantee absolute security of your information.
9. Data Retention
We retain your personal information for as long as you are an active client and for the period required by applicable federal and state healthcare regulations. Illinois law requires retention of medical records for a minimum of 10 years from the date of the last treatment (or until a minor patient reaches the age of majority plus 2 years, whichever is longer). HIPAA compliance documentation is retained for a minimum of 6 years.
After the applicable retention period, your information will be securely disposed of in accordance with our data destruction policies.
10. Your Rights and Choices
You have the following rights regarding your personal information:
Opt out of SMS: Text STOP to any message or contact our office.
Opt out of marketing emails: Use the unsubscribe link in any marketing email or contact our office.
Access and correction: You may request access to the personal information we hold about you and request corrections to any inaccurate information by contacting our office.
Data deletion: You may request deletion of your personal information, subject to our legal and regulatory retention obligations. To submit a deletion request, contact us at [email protected].
Alternative communication methods: Under HIPAA, you have the right to request that we communicate with you about your health information by alternative means or at alternative locations. Contact our office to make such a request.
11. Children's Privacy
Our services and website are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13 without verified parental consent. If you believe we have inadvertently collected information from a child under 13, please contact us immediately so we can delete it.
For minor patients (ages 13–17), a parent or legal guardian must provide consent for SMS communications and any collection of personal information.
12. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect certain website functionality.
We do not use advertising pixels, retargeting cookies, or tracking technologies that transmit your information to advertising platforms.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this page periodically.
14. Terms of Service
For the terms governing participation in our SMS messaging program and use of our website, please see our Terms of Service.
15. Contact Us
If you have any questions about this Privacy Policy, our SMS messaging program, your personal information, or our privacy practices, please contact us:
Neurohealth Associates, PC 2805 Butterfield Rd, Suite 100 Oak Brook, IL 60523 Phone: 630-716-9149 Email: [email protected]
This Privacy Policy was last updated on March 1, 2026.